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Frequently asked questions

Where is Beautifowl E&T based?

We are based in rural South-East Queensland Australia

Do you ship overseas?

We currently ship to the following countries outside of Australia: USA, New Zealand, UK, and Canada. Please keep in mind overseas shipments may incur fees, like tarriffs, that will be calculated at checkout.

Do you make custom orders?

Yes! Open the side menu and find "Custom Fowl Request" to fill out a request for a custom item.

Custom Fridge Magnets: $12 ea

Custom Dangle Earrings: $40 / pair

Custom Stud Earrings: $25 / pair

What is your Return Policy?

Due to the handmade nature of our products, we do not offer refunds for change of mind.

However, if your item arrives damaged or faulty, please contact us within 14 days of receiving your order with photos, and we will arrange a replacement or refund where appropriate.

Please know that polymer clay items need to be treated with care in order to last. However if you feel your item has worn unreasonably within 3 months after purchase, despite treating with care, please contact us to discuss reasonable options such as replacement.

What are your Shipping Policies?

Orders are generally shipped within 1-4 days of order placement, unless otherwise stated.

Rates for shipping Australia wide:

-Standard Post: $11

-Express Post: $15

Local pickup available without charge (Harrisville QLD)

International shipping will be calculated at checkout, please be aware overseas orders may incur fees like tarriffs.

AusPost tracking number will be given for customers to track order.

**Lost or Delayed Parcels**

Please contact us to make us aware if your parcel is significantly delayed, and we will do what we can to rectify the issue with the postal service. However, please be aware that we are not responsible for delays, lost, or stolen parcels once they have been handed over to the postal service, and cannot guarantee a refund unless we feel it is reasonable to do so.

**Incorrect Addresses**

It is the customer’s responsibility to ensure all shipping details are correct at checkout. If an incorrect address is provided, we cannot guarantee replacement or refund.

**Local Pickup**

Local pickup or meet-up may be available around Harrisville QLD. You will be contacted once your order is ready for collection.

**Damaged Items**

If your order arrives damaged, please contact us within 14 days of delivery with photos, and we will work with you to resolve the issue.

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Products

Ancona Hen Dangle Earrings

Ancona Hen Dangle Earrings

$32.00
Ancona Hen Fridge Magnet

Ancona Hen Fridge Magnet

$10.00
Ancona Hen Stud Earrings

Ancona Hen Stud Earrings

$18.00
Apricot Call Duck Dangle Earrings

Apricot Call Duck Dangle Earrings

$34.00